Broker blog from Delta Dental

Tag: privacy

Help check enrollee notices off clients’ year-end to-do list

With the holiday season in full swing, sometimes the daily to-do lists can seem never-ending. That’s why we want to help your clients cross one thing off their list: Educating new enrollees — and reminding current enrollees — about their rights.

Federal and state laws require groups to notify enrollees about enrollee rights and privacy practices.1 The good news is, we’ve made it easy for your clients to share this information.

You can learn more about the notices on our administrator web pages. Enrollees can also view and download each notice on our website. Additionally, during open enrollment we provide groups with an enrollee flyer summarizing the notices.

Remind clients to share the notices with current enrollees annually, and with all new enrollees within 30 days of eligibility.

Here are some ways clients can share:

  • Post the notices on the company Intranet
  • Email employees a link to the notices
  • Place copies of the notices in common areas, or in the HR area
  • Include copies of the notices in your next company mailing

If clients or their enrollees have any questions about the notices, they can call 866–530-9675.

 

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1 Self-funded groups are not required to share Delta Dental’s enrollee notices and may opt to use their own notices; however, these notices cannot be in conflict with Delta Dental’s practices. If clients have questions about the notices, they can contact their account manager.

Pass the cranberries — and these enrollee notices!

With the holiday season upon us, it can be easy for things to get lost in the hustle and bustle. Be sure that educating new enrollees — and reminding current enrollees — about their rights doesn’t fall off your clients’ to-do list.

Federal and state laws require groups to notify enrollees about enrollee rights and privacy practices.1 The good news is, we’ve made it easy for your clients to share this information.

You can find the notices on our new administrator web pages. Enrollees can also view and download each notice on our website. Additionally, during open enrollment we provide groups with an enrollee flyer summarizing all of the notices.

Remind clients to share the notices with current enrollees annually, and with all new enrollees within 30 days of eligibility. 

Here are some ways clients can share:

  • Post the notices on the company Intranet
  • Email employees a link to the notices
  • Place copies of the notices in common areas, or in the HR area
  • Include copies of the notices in a company mailing

If clients or their enrollees have any questions about the notices, they can call 866–530-9675call.

Now relax, and enjoy that second helping of stuffing

 

1 Self-funded groups are not required to share Delta Dental’s enrollee notices, and may opt to use their own notices; however, these notices cannot be in conflict with Delta Dental’s practices.

Certified Ethical Hacker: oxymoron or Information Security genius?

We hope you’ve enjoyed reading our internal spotlight series on Delta Dental’s Information Security. (In case you missed any content, check out our article on employee training and compliance and our article with insights from our Director of Information Security.)

Did you ever think you’d be thankful to read the term “hacker”? If not, we may have a new perspective for you. Meet Chad Greiner, Security Engineer III and Certified Ethical Hacker (CEH) in training, and see how he’s going the extra mile to protect your clients’ privacy.

Q: How long have you been with Delta Dental, and what other jobs have you held in your field?

A: I’ve been here for about six years. Before joining this team, I worked for a medical alert device company. I served as the main administrator for their entire IT operation.

Q: You’re training to become a CEH. Are there any other certifications you have or plan to earn?

A: Yes, I’m a Certified Information Systems Security Professional (CISSP). The CISSP seems sort of like a generalized job title, but it’s actually a comprehensive certification. To sit for the exam, you have to have about five years’ worth of work experience, be recommended by a fellow CISSP in good standing and re-certify every three years. The CEH is kind of an extension of the CISSP, except it focuses on strategies to help you think like a criminal — so you’re better armed to prevent a cyberattack.

Q: With that said, do you think the CEH is a controversial certification?

A: We don’t view it as controversial within the security industry. My perspective is that any type of attack is a crime, so in any criminal field, you need to understand the people you’re trying to catch or obstruct to be effective at your job.

Q: That makes sense. How would you respond to criticism that the title “ethical hacker” is an oxymoron?

A: In my mind, intent is what makes an action ethical or unethical. I’m not necessarily learning how to break things; instead, I’m learning how things can be broken to prevent breaches in security from occurring.

Q: What do you think is the most important aspect of your CEH training?

A: Learning about what tools are out there has been extremely important. Early on in my career, there weren’t as many “hacking” opportunities readily available to experienced cybercriminals, let alone the average person. The way technology is evolving has made it easier to access private information — so it’s that much more important to learn every defense against cyberattacks that we can.

Q: Why do you think being a CEH is particularly valuable to an analyst within an organization like Delta Dental?

A: Knowing what to protect against — knowing what avenues people can take in an attack — is critical. It’s really the first and most important step in securing private information. Clients can have confidence in knowing that, with a CEH, we’re able to get into a criminal’s mindset and get a step ahead of them.


Thanks for reading our series on Information Security! Stay tuned for more client news and insights from Delta Dental. 

Why Delta Dental hires Certified Ethical Hackers

(And other things you didn’t know about security)

Have you ever wondered how Delta Dental protects your clients from a data leak or cyberattack? If you have, Sitaram Inguva — our Director of Information Security — has some insight. And some of it may surprise you.

PHI is significantly more valuable on the internet than credit cards

All matters of information security are serious, but PHI is especially attractive because it can be more useful in identify theft. A data breach can also be very expensive. A recent study1 shows that a single compromised health record can cost a company more than $200 in reparation (per enrollee). For these reasons, we use world-class cybersecurity technology to prevent such compromises from happening.

Hackers and malicious software aren’t the only causes of data leaks

Sitaram says, “A data breach can take many forms, the most obvious form being external hacking attempts by cyber criminals. However, they also happen due to technology gaps, human error and a lack of awareness.” Delta Dental deploys best-in-class technologies to protect information, but our most valuable line of defense is employee training and awareness. Apart from data encryption and up-to-date software upgrades and patches, our greatest priority is ensuring that our people are trained on the latest best practices in information security.

Delta Dental has Certified Ethical Hackers on our side

We have a highly talented security team, many of whom have industry-leading certifications, like Certified Ethical Hacker (CEH). They’re trained to detect vulnerabilities in our security and employ their skills to keep our systems and client information safe.


At Delta Dental, there’s a lot that goes into security. Share this information with your clients to give them confidence that their information is in good hands. 

1 2015 Cost of a Data Breach: United States, Ponemon Institute, May 2015

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