Broker blog from Delta Dental

Tag: language assistance

Oral health resources for Spanish-speaking members

Language should never be a barrier to receiving proper care. One in seven people in the U.S. speaks Spanish at home, yet Hispanic adults with limited proficiency in English receive about one third less care when it comes to their health.

In taking steps to bridge this gap, Delta Dental offers a variety of language assistance options for both you and your Spanish-speaking clients with a limited proficiency in English. Whether your clients are looking to improve their health from home or in their dentist’s chair, there is a resource just for them.

Resources for brokers

  • Our website, and all its offerings, can be found in Spanish. This includes plan information, wellness articles, videos and even Grin! magazine and is a perfect introduction to Delta Dental for new clients with limited English. You can assist your clients in finding the information they need about their plan by sharing helpful links that have already been translated.
  • Plans are also available for purchase on our website. You can refer easily refer Spanish-speaking customers to this translated page, but don’t forget to share your unique broker number to receive credit!
  • Flyers are a great way to share important information on common issues and conditions. Business clients with Spanish-speaking team members can access many of our monthly wellness materials and benefits resources translated and ready to print on our Employee Resources page. Looking for a document that’s available in English, but not yet in Spanish? Ask your account executive, and our team will be happy to make a translation available.

Resources for members

  • Customer Service is available in Spanish, as well as English. To talk to a representative, members can call 866–530-9675 and dial 8 when prompted. Answers to our most frequently asked questions are also available in Spanish on our website.
  • Interpretation services are also available for in-person dental appointments when a Spanish-speaking staff member isn’t available. To request this service, members should contact Customer Service at least 72 hours in advance of an appointment.
  • The online dentist directory is not only available in Spanish, but it includes information on which practices have Spanish-speaking staff. Members can use the Refine Search tool to find a Spanish-speaking dentist nearby.

Helping your clients find the right dentist to fit their needs has never been easier. Learn more about Delta Dental’s Language Assistance Program and how it can benefit your diverse clientele.

Delta Dental gives access to healthy smiles in many languages

Language should never be a barrier when it comes to health care. If any of your clients have limited proficiency in English, direct them to Delta Dental’s Language Assistance Program (LAP). This service is free for members and perfect for employees who communicate in languages other than English to better understand their plans or even to communicate with their dentist.

The LAP offers a variety of language accessibility services, including:

  • The Delta Dental website in Spanish offers information on Delta Dental’s different plans, as well as articles jampacked with valuable wellness information.
  • Customer service is offered in 170 different languages. Simply call 866–530-9675 and request an interpreter.
  • Delta Dental’s online dentist directory is available in both Spanish and English and includes the languages spoken by dentists.
  • In-person interpretation services are also available for dental visits. If a member can’t find a dentist who speaks their language, Delta Dental can arrange to have an interpreter present during their next appointment. In addition to non-English languages, American Sign Language interpretation can also be requested. All the member needs to do is contact Customer Service at least 72 hours in advance and make the request.
  • Document translation to any non-English language can be requested for any written materials. Accessible document formats like braille and audio files can also be requested.

If any of your clients are having trouble communicating with their dentist, call Delta Dental to arrange for a qualified interpreter to help via phone. 

Delta Dental telephone numbers for interpretive services: 

  • State Government Programs: 877–580-1042 
  • Delta Dental Premier®/Delta Dental PPO™: 888–335-8227 
  • DeltaCare® USA: 800–422-4234 
  • DeltaVision®: 888–963-6576 
  • TTY 711 

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