Broker blog from Delta Dental

Tag: commission

8 ways selling got easier than ever this past year

In a year like 2021, it’s easy to lose track of the many updates to Delta Dental plans. From telehealth options to online resources, here are eight features, resources and improvements Delta Dental introduced in 2021 that will make selling in 2022 easier than ever.

1. Teledentistry lets clients use their benefits outside of the dentist office

In 2021, Delta Dental launched not just one but two teledentistry initiatives. Available under Delta Dental PPO™ and Delta Dental Premier® plans, Toothpic and Delta Dental – Virtual Consult let members use their diagnostic and preventive benefits to see Delta Dental dentists remotely at no cost.

Toothpic is perfect for members who just need a quick check-in, and Virtual Consult is meant for members with more serious concerns that may require a prescription for treatment.

2. New videos make understanding networks and plans easier

The world of insurance can be difficult for your clients to navigate. As an industry professional, you know the value of clear and easy-to-understand communication. That’s why we’ve put together videos that you can share with clients to help them understand the differences between plans and the online tools and resources available to them.

3. The Delta Dental Mobile App is getting more features and more user friendly

Delta Dental is relaunching the Delta Dental Mobile App for 2022. The new app is faster and more stable and offers useful features such as member ID cards, dentist search and a cost estimator. It will also be available on both Android and iOS. The old version of the app will be unavailable starting December 20.

4. Delta Dental and VSP are partnering up for paired vision and dental

This year, Delta Dental partnered with VSP to offer vision coverage to Small Business Program (SBP) groups. This coverage is available for groups with as few as two members and as many as 99 and is structured in the same tiers as regular SBP coverage.

5. New open enrollment resources for your clients are available

This past open enrollment season brought multiple new features to help your individual clients and your group clients’ employees understand and make the most of their coverage options. In addition to the videos and teledentistry tools already covered, these resources include a new focus on “virtual” booths for open enrollment periods conducted remotely, quality ratings for dentists and refreshed website and customer service experiences. Speaking of quality ratings…

6. DentaQual ratings help clients find dentists they’ll love

Delta Dental added DentaQual ratings to our dentist directory. Members can use DentaQual ratings to compare dentists based on objective measurements such as procedures success rate, value and patient retention. These ratings offer a simple and transparent solution to the problem of finding a great dentist.

7. Customer service gets reimagined

After two years of development, design and implementation, we rolled out our new customer service initiative, CX Reimagined. CX Reimagined brough an emphasis on soft skills, like empathy, active listening and de-escalation. Since we rolled out the CX Reimagined initiative, more customers than ever before have told us that they’re satisfied with their service and that they’d recommend Delta Dental’s customer service to others. That means that you can feel confident recommending Delta Dental to your clients.

8. Delta Dental’s NCQA Credentialing Accreditation was renewed

Delta Dental Insurance Company’s NCQA Credentialing Accreditation was renewed through March 2024.

“Achieving NCQA Credentialing Accreditation demonstrates that Delta Dental Insurance Company has the systems, process and personnel in place to conduct credentialing in accordance with the strictest quality standards,” said Margaret E. O’Kane, president of the National Committee for Quality Assurance (NCQA).

NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA’s Credentialing Accreditation is a quality assessment program that focuses on consumer protection and customer service improvement.


These major updates from 2021 will help you manage your business and sell Delta Dental plans. We’re proud to be your partners in delivering great coverage to your clients. Together we shine, and we’ll see you in 2022!

Note: This post was updated to remove references to the broker rewards dashboard. This feature is being updated and is currently unavailable.

The easiest way to get credit for your sales

Getting credit for your all your sales can make a big difference in your commission. We’ve made it easier for you to get credit for your clients’ online enrollments, no matter where or when your client chooses to enroll.

The easiest way to get credit

Instead of reminding your clients to input your broker information into a form while signing up, all you need to do is include your unique broker link on your marketing materials. (Using a shortened version of the URL may make it easier to type.)

Your clients can visit your link and you’ll automatically get credit when they complete enrolling. The more places your clients see your link, the more likely you are to get credit.

More ways to get credit

Tell clients to choose “Yes” when asked “Are you working with an insurance agent or broker?” on the online enrollment application. Then have them enter your broker number in the Broker Number field.

Or, when your clients are filling out printed applications, remind them to add your Delta Dental information, including your broker number, in the Agent/Producer Information section.

How to find your broker link

To find your broker link, log in to your online account and select the Business Information tab. You’ll find your unique broker link under the Links tab.

If you don’t have your unique broker link or need more guidance, just email producerservices@delta.org or call 866–760‑4080.

For additional information about selling, commissions, appointment and more, check out our broker resources.

Track your success with our broker rewards dashboard

If you sell our small business plans, here’s a tool that can help you shine! The small business rewards program dashboard for brokers has everything you need to take full advantage of our broker rewards program.

Retention information

Some of the dashboard’s helpful features include:

  • Your rewards program earnings
  • Your bonus level status
  • Targets that show you how many new sales you need to reach the next bonus level
  • New sales and persistency bonus status summaries
  • Active groups retention counts
  • Total groups year-to-date, including new and existing groups
  • A downloadable report
  • Rewards program eligibility rules and requirements
New sales information

And if you need support, it’s available via email or phone at 866–760-4080.

To take advantage of all the dashboard has to offer, register today. The process is simple. All you need to get started is a few pieces of information:

  • Your name
  • Agency name
  • Email address
  • Social Security or individual taxpayer identification number

After you’ve entered the required information and we’ve located your broker account, we’ll send you a validation email to complete your registration. Note that you may not be able to access the dashboard directly if your agency is the legal entity receiving commissions rather than you.

For questions about the dashboard or the broker rewards program, please contact your Delta Dental sales account executive. Interested in selling to small business? Learn more about our Small Business Program.

Note: The broker rewards dashboard is being updated and is currently unavailable.

Direct deposit puts commissions on a schedule

There are many good reasons to automating your commissions, especially in times of economic uncertainty.

What are the advantages of setting up direct deposits?

  • Timing. With direct deposit, you receive your commissions on the 10th  of the month, every month. This predictable schedule helps you more accurately plan your finances. Rather than waiting for checks to arrive and clear, you’ll always know when the money reaches your account.
  • Convenience. Make regular trips to the bank a thing of the past. Direct deposit saves you driving time, traffic stress, potential mail delays and long ATM lines. Besides, what’s easier than automatic?
  • Security. In case of mishap, learning what went wrong with a direct deposit is as simple as calling or emailing your financial institution. Direct electronic transfers make stolen letters, mail delays and incorrect deliveries a thing of the past.

How to sign up for direct deposit

If you’re interested in direct deposit, it’s simple to set up. Log in to your online account. Then go to the Business Information tab and then the Payment Information tab. Your payments will be sent directly to your account by the 10th business day of the month.

If you’d rather, fill out the direct deposit form (PDF, 90 KB) and scan a voided check. Save the completed form, then send both to producer-commissions@delta.org.


Your sale, your broker link, your reward

When selling insurance, getting credit for a sale can be the difference between a nice commission and wasted effort. That’s why we’ve made it easier for you to get credit for online enrollments, no matter where or when your client chooses to enroll.

Broker links credit your effort

Your unique broker link connects your clients to our instant quoting and enrollment flow, automatically crediting you for the sale when they enroll online. Share it with your clients on brochures, emails, websites and the rest of your marketing materials. The more places your clients can see that link, the more likely you are to get credit.

Finding your broker link

To find your broker link, log in to your online account and select the Business Information tab. Then, choose the Links section after your business information. If you don’t have your unique broker link or need more guidance, just email producerservices@delta.org or call 866–760-4080.

More ways to get credit

On the online enrollment application, tell clients to click “Yes” when asked “Are you working with an insurance agent or broker?” Then have them enter your broker number in the Broker Number field.

When your clients are filling out printed applications, remind them to add your Delta Dental information, including your broker number, in the Agent/Producer Information section.

For additional information about selling, commissions, appointment and more, visit our broker resources page.


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