Broker blog from Delta Dental

Category: Resources (Page 1 of 3)

Discover useful resources to help you sell new plans and support your clients.

Assisting your HIV-positive clients and their employees

More than a million people in the United States live with human immunodeficiency virus (HIV), according to the Centers for Disease Control and Prevention (CDC), and the mouth is one of the first areas of the body that can be affected by an HIV infection. In honor of World AIDS Day on December 1, here are some tips for supporting your group clients and their employees.

Oral manifestations of HIV

As many as 80% of people infected with HIV experience oral manifestations. People with HIV may experience the following dental health-related issues, according to the American Dental Association (ADA):

  • Dry mouth
  • Thrush
  • White lesions on the tongue
  • Red band gingivitis
  • Ulcerative periodontitis
  • Kaposi’s sarcoma
  • Oral herpes outbreaks
  • Mouth ulcers
  • Canker sores
  • Susceptibility to infections and tooth loss

It’s important to note that symptoms alone are not a diagnosis and that most HIV-related mouth issues are treatable. At least 58% of people living with HIV and AIDS don’t receive regular dental care. Encourage your enrollees to book regular dentist appointments, brush twice daily and floss. Not only will these preventive measures help protect their oral care, it could help identify an issue while there’s still time to treat it.

Additional support for clients

Thanks to advances in science and technology, HIV is far from people living with HIV have a better outlook than ever, but proper care and maintenance is still critical.

  • Share critical information. The CDC offers a wealth of information including shareable infographics, presentation slides, videos and more, in addition to hotline and referral services. About 13% of people living with HIV in the U.S. don’t know they have it. The CDC offers a search tool for free testing throughout the country.
  • Share dental resources with your clients. Delta Dental offers monthly wellness campaigns for benefits administrators that include informative articles, emails, flyers and more, including content for World AIDS Day.
  • Talk to your clients about SmileWay Wellness Benefits. If a person who’s HIV positive has an eligible Delta Dental PPO™ plan and opts in, he or she may be eligible for added benefits, including 100% coverage for one scaling and root planing procedure per quadrant and 100% coverage for four of the following in any combination: prophylaxis, periodontal maintenance or scaling in the presence of moderate or severe gingival inflammation. If your groups don’t offer this benefit, consider adding it to their plans.

Learn more about World AIDS Day and HIV resources.

Help your clients make the most of preventive care

Making full use of diagnostic and preventive services is one of the best things your group clients can do to stay healthy and save money. Regular trips to the dentist can help catch little problems before they become big ones. That means members can avoid potentially costly and painful dental problems and groups can save money and avoid lost productivity, all by increasing D&P utilization.

Enter the preventive care reminder campaign

The new preventive care reminder campaign can help your self-insured group clients boost their D&P utilization. This is an email campaign for members who haven’t generated any dental claims in the past seven months. As part of this campaign, members will receive a series of three emails. They’ll receive:

  1. An email reminding them to schedule an appoint for a cleaning and exam.
  2. A congratulatory email after their visit applauding them for taking charge of their oral health. This email will also encourage them to set a reminder to return to the dentist in six months.
  3. A reminder email to schedule another exam and cleaning (if they chose to set one).

Does this campaign really work?

By comparing claims data across different groups, we’ve found a substantial increase in preventive care utilization rates among employees who receive and open preventive care reminder emails.

Higher D&P utilization means healthier smiles for members, more savings for group clients and another perk you can use to make selling Delta Dental even easier. That’s what we call win-win-win.

Want more info about the preventive care reminder campaign for your self-insured group clients? Contact your Account Executive!

Working with blind and low-vision clients and their employees

October is Blindness Awareness Month and it’s the perfect time to reevaluate some of your accessibility practices. Approximately 12 million Americans over 40 are visually impaired, according to the Centers for Disease Control and Prevention. Of those, 1 million are blind and 2 million have age-related macular degeneration (AMD), the leading cause of low-vision and blindness among adults over 50.

Not all visual impairments are obvious, so it’s important to offer options to your clients and their employees.

What group clients can do for their employees

Accessibility doesn’t necessarily mean big digital and office modifications. Being mindful of blind and low-vision clients and their needs can create a better dental experience for everyone involved. A little bit of awareness goes a long way in creating a safer and more dignified experience.

  • While sending paper mail may be standard for some communications, visually impaired or blind employees may have trouble finding the information enclosed. Sending a screen reader–friendly email, text message or audio file may be a better option. Talk to the recipients about their preferences. Large type may be suitable for some people with low vision.
  • Assistive technology in the office creates a more inclusive workspace and gives low-vision and blind employees the tools they need to succeed. Scanners, magnifiers, screen readers and Braille displays are all helpful resources.
  • Even the simplest webpages can have coding that’s difficult for screen readers. Make webpages easier to use for blind and low-vision employees by using alt-text for images, being thoughtful with colors and choosing descriptive phrases for linking.
  • Tempting as it may be, guide dogs have an important job to do. If someone relies on a guide dog, understand that by petting it or offering treats, you may be distracting it from helping its owner. Always ask the owner before approaching their guide dog.

Resources from Delta Dental

Studies have linked periodontal disease to retinal degeneration and certain oral bacteria to glaucoma. For those with good to moderate vision, seeing their dentist regularly can help protect their mouth and their sight. When your clients’ employees need a little extra help with their benefits, Delta Dental is here to help.

  • For any questions about their coverage, members can simply call 866–530-9675 and speak to a customer service representative.
  • Written materials, such as plan information, can be translated to Braille or audio for blind and low-vision patients. Contact customer service to request material translations.

All patients deserve equal care and dignity when receiving it. For more tips and resources, visit the American Foundation for the Blind.

Open enrollment: Resources and what’s new

Open enrollment can be difficult for your group clients to navigate, but they won’t have to go it alone. Flyers, videos and more are available to help them understand their coverage options, choose the right plans for their needs and make the most of their benefits.

What’s new

In addition to the annual updates to flyers and other material, new initiatives and resources are available for this year’s open enrollment season.

Virtual booths

Your clients who use virtual open enrollment software can get all the benefits of having an in-person Delta Dental representative virtually. With flyers, presentations and a live representative, a virtual booth session is the perfect educational source for employees who can’t make it into the office. (Virtual booth sessions with a live Delta Dental representative require a minimum of 100 attendees.)

Quality ratings for dentists

Choosing the right dentist can be tricky. The new DentaQual rating system provides a simple and objective rating system based on a dentist’s past performance. That makes it easy to find dentists who deliver effective, appropriate and fairly priced service.

Virtual dentistry

Two options are available for clients who are looking for teledentistry tools: Delta Dental – Virtual Consult (PDF) is a video-based app for members to consult with a Delta Dental dentist live, and Toothpic (PDF) is a photo-based app that lets members submit photos of problem areas for professional analysis.

The Cost Estimator and other tools from Delta Dental

Callback assist

When your clients contact Delta Dental’s Customer Service, they can now get a convenient callback instead of having to wait on the line.

A redesigned website

In 2020, we rolled out a whole new design for our website and refreshed its content. This new design makes finding answers easier, whether choosing a plan, understanding benefits or just looking for tips on maintaining a healthy smile. Some helpful pages are:

  • Delta Dental members resource page. Help members plan visits, know what to expect at the dentist’s office and what to do after they complete their visit. There’s also useful information about value-added benefits like virtual dentistry and a wellness library with articles, videos, recipes and more.
  • Delta Dental virtual dentistry page. Understand teledentistry and the differences between Virtual Consult and Toothpic.
  • Smile On. For clients with employees who may be retiring or ineligible for full-time benefits, Smile On is a great way for them to get affordable coverage that meets their needs.

New video content

These videos provide short and direct explanations of Delta Dental’s plans and features. Encourage your clients to share these videos on their websites or intranets. All they need to do is click the videos to navigate to YouTube, click Share > Embed and then copy and paste the code into their webpages or intranet sites. 

These videos also feature Spanish closed captioning. To turn on Spanish captions, click the settings symbol (the cogwheel icon), then click Subtitles/CC and choose Spanish from the list.

Delta Dental PPO™ network

All about the Delta Dental PPO network

Delta Dental PPO and Delta Dental Premier® networks

Get to know Delta Dental’s PPO and Premier networks

DeltaCare® USA 

Welcome to your DeltaCare USA plan

Online resources

Your online resources from Delta Dental

Online resources including the Cost Estimator

The Cost Estimator and other tools from Delta Dental

Flyers

For clients who are interested in an in-depth look at some of our value-added features, these flyers offer additional information.

Additionally, you may find the open enrollment benefits resources page useful for yourself or to share with clients. This page includes flyers that can be printed and shared with prospective Delta Dental members and current members. These flyers cover:

  • Plan basics
  • Using a Delta Dental plan
  • Understanding dentist networks
  • Accessing online resources
  • Orthodontic coverage (braces)
  • Individual coverage
  • Value-added features

Open enrollment doesn’t need to be a challenge. These online resources make it easier than ever before for prospective Delta Dental members to choose the right plan and make the most of their benefits!

Oral health resources for Spanish-speaking members

Language should never be a barrier to receiving proper care. One in seven people in the U.S. speaks Spanish at home, yet Hispanic adults with limited proficiency in English receive about one third less care when it comes to their health.

In taking steps to bridge this gap, Delta Dental offers a variety of language assistance options for both you and your Spanish-speaking clients with a limited proficiency in English. Whether your clients are looking to improve their health from home or in their dentist’s chair, there is a resource just for them.

Resources for brokers

  • Our website, and all its offerings, can be found in Spanish. This includes plan information, wellness articles, videos and even Grin! magazine and is a perfect introduction to Delta Dental for new clients with limited English. You can assist your clients in finding the information they need about their plan by sharing helpful links that have already been translated.
  • Plans are also available for purchase on our website. You can refer easily refer Spanish-speaking customers to this translated page, but don’t forget to share your unique broker number to receive credit!
  • Flyers are a great way to share important information on common issues and conditions. Business clients with Spanish-speaking team members can access many of our monthly wellness materials and benefits resources translated and ready to print on our Employee Resources page. Looking for a document that’s available in English, but not yet in Spanish? Ask your account executive, and our team will be happy to make a translation available.

Resources for members

  • Customer Service is available in Spanish, as well as English. To talk to a representative, members can call 866–530-9675 and dial 8 when prompted. Answers to our most frequently asked questions are also available in Spanish on our website.
  • Interpretation services are also available for in-person dental appointments when a Spanish-speaking staff member isn’t available. To request this service, members should contact Customer Service at least 72 hours in advance of an appointment.
  • The online dentist directory is not only available in Spanish, but it includes information on which practices have Spanish-speaking staff. Members can use the Refine Search tool to find a Spanish-speaking dentist nearby.

Helping your clients find the right dentist to fit their needs has never been easier. Learn more about Delta Dental’s Language Assistance Program and how it can benefit your diverse clientele.

Boost confidence in clients’ choices with DentaQual ratings

Consumers often rely on reviews to help make decisions, but subjective commentary isn’t always the most reliable way to find a health professional. When it comes to rating systems for dental care, patients deserve reputable sources based on facts. That’s where DentaQual comes in.

DentaQual is a ratings system that relies on actual data — rather than opinions — to help your clients navigate their options with ease and give brokers like you confidence in Delta Dental dentists.

How do DentaQual ratings work?

When your Delta Dental clients search the dentist directory, they’ll notice one-to-five-star scores. These DentaQual ratings are based on statistical analysis of claims data and developed by P&R Dental Strategies, a neutral third party and research company with over 20 years of experience.

The reviews are based on:

  • Procedure success rate
  • Commitment to best practices
  • Value
  • Patient retention
  • Treatment recommendations

This fair and unbiased feedback can help your clients feel more confident about choosing a dentist.

P&R Dental Strategies isn’t funded by insurance companies and provides reviews only for dentists with enough data available to make an accurate assessment.

Transparent information for your clients

As of April 2021, Delta Dental PPO™, Delta Dental Premier® and select DeltaCare® USA dentists within our 15 enterprise states and the District of Columbia have DentaQual ratings in their directory listings. Delta Dental’s dentist directory aims to make finding a dentist as easy as possible. Now, along with languages spoken, office hours and other crucial information, members can see DentaQual’s objective evaluations.

Better yet, DentaQual automatically refreshes scores each month, so members can always rely on the accuracy of their dentist’s rating.

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