Broker blog from Delta Dental

Category: Resources (Page 1 of 4)

Discover useful resources to help you sell new plans and support your clients.

Sell individual plans with resources from Delta Dental

Selling individual plans is different from selling to groups, and helping individual clients navigate all their choices can be challenging. Whether you’re already selling individual plans or just getting started, Delta Dental is here to help you match the perfect plan to every client. Our resources keep you equipped with all the tools you need.

Broker resources

Start with our broker resources page, your one-stop hub for selling individual and family plans. Here you’ll find details on the plans we offer, webinars to keep you up to date with selling tips, information about value-added features and more.

Details on the plans we offer

Know which plans are offered in which states and help clients navigate their options to find the plan that best suits their needs:

  • For clients on a budget, our DHMO-style plan, DeltaCare® USA, is a great way to stay covered with predictable copayments.
  • Our Delta Dental PPO™ plans can help clients who want to keep their current dentist or value flexibility.

Easy-to-use brochures, organized by state, explain all the options available to your clients with each plan, and short videos likewise offer quick and accessible outlines of the PPO and DeltaCare USA plans.

Value-added features

Let your clients know that Delta Dental plans offer great perks. All of our plans come with the additional benefits of special discount programs on hearing aids and LASIK eye surgery from Amplifon and QualSight,  and savings on dental hygiene products through BrushSmart™. What’s more, Delta Dental PPO members are eligible for Delta Dental’s virtual dentistry programs, Toothpic and Delta Dental – Virtual Consult.

Your broker link

Your unique broker link connects your clients to our instant individual quoting and enrollment flow, automatically crediting you for sales when they enroll online. Share it with your clients on brochures, emails, websites and the rest of your marketing materials.

To find your individual plan broker link link, log in to your online account. Select the Business Information tab. You’ll find your link under the Links tab.

Webinars

Find success selling individual plans with this free series of 30-minute webinars. The webinars are available on demand, and topics include:

  • Individual broker resources. Learn about the support and sales resources available to you, where to find answers to benefit questions, how to get appointed, how to navigate the broker portal and more.
  • Plans overview. Learn the details of the plans we offer and get familiar with the plan perks and features that your individual clients are seeking now.
  • Member resources. Take a tour of Delta Dental’s member resources and learn all the best ways to help guide your clients through online purchasing. Learn to navigate the online directory and other support resources for members.

Resources for individual members, language support and more

Navigating benefits can feel especially overwhelming for individual clients, but our member resources keep things clear and simple. You can assure clients they’ll always be able to access information about their plan through our website and easy-to-use member portal.

Individual members simply log in to find:

  • Plan information
  • ID cards
  • Dentist directory to locate in-network dentists by ZIP code, languages spoken, ratings and more

Also on our website, they can find:

  • Information about accessing virtual dentistry
  • Wellness articles, videos, recipes and more

Delta Dental also offers customer support in over 170 languages, including interpretive services and document translation. Customers can also shop for plans, find a dentist and browse our wellness library on the Spanish website

Delta Dental is here for brokers

Still have questions? Our broker services team is here for you:

And of course, don’t forget to keep visiting the Insider Update blog for the latest Delta Dental broker news. Subscribe for email notifications to keep up to date with new posts about the latest industry tips and trends.


New Spanish videos are now available

¿Habla español? New Spanish videos are available for you to share with your group and individual clients. These videos will help Delta Dental members make the most of their plans. You’ll find easy-to-share YouTube links and links to ad-free versions of the video that you can download and share directly. These videos are also available in English.

Online tools

This video walks members through the robust online tools Delta Dental offers, including plan details, claim history, personalized cost estimates, the online dentist directory and other wellness resources. Our online tools are currently only available in English, so this explanatory video is an especially valuable resource for Spanish speakers with limited English proficiency.

Get the video: Cost estimator and other tools


For plans that don’t include the cost estimator, you can share this video instead. It covers all of the same online tools as the previous video, just without the personalized cost estimates.

Get the video: Online tools

Understanding Delta Dental’s networks

Delta Dental plans are built around three networks. These videos explain each one.

Delta Dental PPO™ plans offer savings, quality assurance and simplicity for members. This video will break down the advantages of this plan and show the viewer how to find PPO dentists online.

Get the video: Understanding PPO networks


The Delta Dental Premier® network expands members’ options. This video introduces them to both the PPO and Premier networks, explains the differences between the two networks and shows how to search for an in-network dentist.

Get the video: Understanding PPO and Premier networks


For those with DeltaCare® USA plans, this video will help them understand how this prepaid plan works and how they can choose a primary care dentist.

Get the video: Understanding DeltaCare USA

Pre-treatment estimates help members manage their costs

Understanding the cost of dental care can sometimes be confusing. Many procedures that can be described in simple terms can have multiple costs associated with them. For example, to get a root canal, a patient would likely require multiple x‑rays, a post build-up, a crown and more. For that reason, pre-treatment estimates can help members avoid unexpected surprises.

What is a pre-treatment estimate?

Pre-treatment estimates (also known as pre-determinations or pre-authorizations) are written estimates provided by Delta Dental to members and their dentists. These estimates detail the cost share for a proposed dental treatment and are often requested before complex or expensive procedures, such as crowns, wisdom tooth extractions, bridges, dentures and oral surgery.

Pre-treatment estimates help members understand and manage their costs by breaking down complex procedures into easy-to-understand, itemized lists. They show what portion of a bill is paid by the patient and what portion will be paid by their dental plan.

Pre-treatment estimates are not binding, and factors may change in between requesting the estimate and receiving care that lead to costs being different than expected. For example, coverage may change, an annual maximum may be reached or a member may age out of a procedure with an age limitation. Pre-treatment estimates should be considered an approximation (although a very accurate one!) of the final costs of care.

How can Delta Dental members get pre-treatment estimates?

There are four steps members can take to receive a pre-treatment estimate.

  1. The Delta Dental member discusses the proposed dental treatment with his or her dentist and asks the dental office to request a pre-treatment estimate from Delta Dental.
  2. The dental office submits a treatment plan and supporting documentation (such as x‑rays) to Delta Dental for review.
  3. Delta Dental reviews the documents and the member’s benefits.
  4. Both the member and dental office receive a copy of the pre-treatment estimate from Delta Dental. This document includes a cost estimate based on the member’s plan type, eligibility, current plan benefits and the amount remaining in their annual maximum.

Pre-treatment estimates are available for members with Delta Dental PPO™, and Delta Dental Premier® and DeltaCare® USA plans. Because DeltaCare USA is a copayment plan, members will have access to a list of copayments for every covered procedure. Pre-treatment estimates may be less useful for DeltaCare USA members than for members with other plans.

Are there other resources Delta Dental offers to help members understand their costs?

Delta Dental members can also use their online account to view their current benefits and benefits usage, as well as to estimate costs. This online cost estimator isn’t as thorough as a personalized pre-treatment estimate, but it can be useful for getting a quick estimate for common procedures.

Upcoming webinars for individual plan brokers

Selling to individual clients can be trickier than selling to groups, but you don’t have to go it alone. Over the next few months, you’ll be able to attend a series of webinars that will cover topics that will help you excel.

Plans overview: February 22, 2022, 10 am PT / 1 pm ET

What’s the difference between Delta Dental PPO™ and DeltaCare® USA? How can you explain these plans to first-time insurance buyers? In this webinar, you’ll learn the following:

  • Details about Delta Dental’s individual plans
  • Plan perks and features
  • Resources and support available for you and your clients

Register for plans overview webinar

Member resources: Coming in March

From online accounts to the value-added features that come with Delta Dental plans, this webinar will show you the resources available to Delta Dental members and how your clients can make the most of them.

Marketing yourself: Coming in April

Succeeding as a broker requires putting yourself out there, but you also need to make sure you’re getting the credit you deserve for your hard work. This webinar has tips and tricks on how to market yourself and advice on how to use your unique broker link to maximize your commissions.

Your end-of-the-year checklist

As the year comes to a close, you’ll want to set yourself up for success before you take your well-deserved holiday break. Here are four things you can do to bring yourself success in 2022 and beyond.

Renew any required certifications and licenses

The first step to selling success is making sure you can legally sell. Licensing requirements vary from state to state, so check with your state insurance board when it comes time to renew your license or obtain a new one. Some states also require additional certifications to sell certain types of plans, such as California’s certification requirements to sell Covered California plans, so you’ll need to follow up on those as well.

Review the plans you offer

Once you have the licenses and certifications required to sell, you should review the plans in your portfolio. For your potential clients, Delta Dental offers plans through three lines of business:

No matter which plans you sell, resources are available to help you answer your clients’ questions and achieve business success.

Review the tools and resources available to you and your clients

Speaking of resources, we have a wide variety of flyers, marketing collateral, websites and apps available to help you sell.

You can make the most of our online tools with an online account. Be sure to log in or create an account if you don’t already have one. 

Online resources to help you sell include:

  • Individual plan brochures available on the Resources page
  • Recurring webinars that offer tips and insights into selling (coming in January 2022!)
  • Helpful information about Delta Dental plans available on public exchanges

Plan for the future

Finding success in 2022 will require versatility and flexibility in your sales approach. As the economy continues to recover from the COVID-19 pandemic and workers look to change jobs, you may want to diversify the clientele you serve. To that end, make sure to:

You can also make life easier as a business owner by:

And finally, be sure to subscribe to the Insider Update newsletter to stay on top of the latest features and industry news.

Note: This post was updated to remove references to the broker rewards dashboard. This feature is being updated and is currently unavailable.

8 ways selling got easier than ever this past year

In a year like 2021, it’s easy to lose track of the many updates to Delta Dental plans. From telehealth options to online resources, here are eight features, resources and improvements Delta Dental introduced in 2021 that will make selling in 2022 easier than ever.

1. Teledentistry lets clients use their benefits outside of the dentist office

In 2021, Delta Dental launched not just one but two teledentistry initiatives. Available under Delta Dental PPO™ and Delta Dental Premier® plans, Toothpic and Delta Dental – Virtual Consult let members use their diagnostic and preventive benefits to see Delta Dental dentists remotely at no cost.

Toothpic is perfect for members who just need a quick check-in, and Virtual Consult is meant for members with more serious concerns that may require a prescription for treatment.

2. New videos make understanding networks and plans easier

The world of insurance can be difficult for your clients to navigate. As an industry professional, you know the value of clear and easy-to-understand communication. That’s why we’ve put together videos that you can share with clients to help them understand the differences between plans and the online tools and resources available to them.

3. The Delta Dental Mobile App is getting more features and more user friendly

Delta Dental is relaunching the Delta Dental Mobile App for 2022. The new app is faster and more stable and offers useful features such as member ID cards, dentist search and a cost estimator. It will also be available on both Android and iOS. The old version of the app will be unavailable starting December 20.

4. Delta Dental and VSP are partnering up for paired vision and dental

This year, Delta Dental partnered with VSP to offer vision coverage to Small Business Program (SBP) groups. This coverage is available for groups with as few as two members and as many as 99 and is structured in the same tiers as regular SBP coverage.

5. New open enrollment resources for your clients are available

This past open enrollment season brought multiple new features to help your individual clients and your group clients’ employees understand and make the most of their coverage options. In addition to the videos and teledentistry tools already covered, these resources include a new focus on “virtual” booths for open enrollment periods conducted remotely, quality ratings for dentists and refreshed website and customer service experiences. Speaking of quality ratings…

6. DentaQual ratings help clients find dentists they’ll love

Delta Dental added DentaQual ratings to our dentist directory. Members can use DentaQual ratings to compare dentists based on objective measurements such as procedures success rate, value and patient retention. These ratings offer a simple and transparent solution to the problem of finding a great dentist.

7. Customer service gets reimagined

After two years of development, design and implementation, we rolled out our new customer service initiative, CX Reimagined. CX Reimagined brough an emphasis on soft skills, like empathy, active listening and de-escalation. Since we rolled out the CX Reimagined initiative, more customers than ever before have told us that they’re satisfied with their service and that they’d recommend Delta Dental’s customer service to others. That means that you can feel confident recommending Delta Dental to your clients.

8. Delta Dental’s NCQA Credentialing Accreditation was renewed

Delta Dental Insurance Company’s NCQA Credentialing Accreditation was renewed through March 2024.

“Achieving NCQA Credentialing Accreditation demonstrates that Delta Dental Insurance Company has the systems, process and personnel in place to conduct credentialing in accordance with the strictest quality standards,” said Margaret E. O’Kane, president of the National Committee for Quality Assurance (NCQA).

NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA’s Credentialing Accreditation is a quality assessment program that focuses on consumer protection and customer service improvement.


These major updates from 2021 will help you manage your business and sell Delta Dental plans. We’re proud to be your partners in delivering great coverage to your clients. Together we shine, and we’ll see you in 2022!

Note: This post was updated to remove references to the broker rewards dashboard. This feature is being updated and is currently unavailable.

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