Broker blog from Delta Dental

Category: Resources (Page 1 of 2)

Discover useful resources to help you sell new plans and support your clients.

Dental care for the deaf and hard-of-hearing

Happy National Deaf History Month! If you haven’t heard of this season, it runs from March 13 to April 15. Nearly 15% of adult Americans report trouble hearing, so your clients may have employees with hearing issues and aren’t even aware of it! Deaf and hard-of-hearing individuals face some unique challenges when it comes to getting dental care. Even making an appointment can be difficult. Fortunately, there are solutions available to ensure that no problem is insurmountable. Here are some of the common issues that people who are deaf and hard of hearing can encounter and what Delta Dental does to help solve them.

Challenges and considerations

When it comes to getting quality dental care, challenges can start before people who are deaf and hard of hearing ever set foot in the office.

  • The deaf and hard-of-hearing can have difficulty just making appointments. Not every office will have someone fluent in American Sign Language (ASL) on staff, but if an office isn’t set up to schedule appointments by text or email, it can be impossible for deaf patients to even step foot inside.
  • Dentists that don’t speak clearly, slowly and while looking at members make it hard to read lips. The deaf and hard of hearing may rely more on lip-reading than others. Seeing a dentist who is in a hurry or who talks while moving all about the practice can make it more difficult for the deaf and hard-of-hearing to follow what’s being said. To make things even harder, the fact that everyone is wearing masks because of COVID-19 only compounds this issue.
  • People may not even realize that they’re hard-of-hearing. Because most everyone loses some of their hearing as they get older, the change can happen so gradually that some people aren’t even aware of it. Attentive dentists can notice when their patients seem to have difficulty with hearing them or following a conversation and adjust accordingly.

Solutions and resources

Whether a person has recently become hard of hearing or has been deaf since birth, there are two major tools available to help them.

  • The Language Assistance Program (LAP). The LAP is a free service that Delta Dental members can use to get professional interpretive services for their non-English needs. This includes phone assistance, written materials and more, including an in-person translator when given 72 hours’ notice. Most importantly for deaf patients, this means that they can have an interpreter fluent in ASL accompany them to their dental visits!
  • The Find a Dentist search tool. The Find a Dentist search tool is perfect for members looking to find an in-network dentist that fits their specific needs. Members can search by distance and specialty, but they can also search for dentists by the languages their offices support and available accessibility features, including dentist offices where the staff is fluent in ASL!

More than 35 million people in the United States report having trouble hearing, whether they suffer from mild hearing loss or are completely deaf, so it’s essential for your clients that their dental coverage take this into consideration. Fortunately, valuable services like the Language Assistance Program and thoughtful features like the Find a Dentist search tool make it easier for deaf and hard-of-hearing members to get their dental needs taken care of.

Common questions clients may have about the COVID-19 vaccine

As the COVID-19 vaccine is becoming more accessible throughout the country, you may find more of your clients and their employees talking about it and asking questions. Unfortunately, there’s a lot of conflicting and inaccurate information being spread through various media channels. Staying on top of the truth can be a full-time job, but here’s a list of common questions and some points you can bring up in case you hear concerns about the vaccine.

Is the vaccine safe?

Yes. Multiple expert sources, such as the Mayo Clinic and the Centers for Disease Control and Prevention (CDC), have attested to the vaccines’ safety. There are multiple reasons given why someone might be concerned about the vaccine’s safety, but the most common include:

  • Concerns about catching COVID-19 from a vaccine shot. There is no live virus used in the vaccines, so people who receive them can’t contract COVID-19.
  • Concerns about the vaccine damaging cells’ DNA. mRNA vaccines don’t alter cell DNA. Instead, they teach cells how to make a protein, which generates a response that will help the immune system target identical proteins in the COVID-19 coronavirus.
  • Concerns about the vaccines being developed recklessly or too quickly. The vaccines have been tested on tens of thousands of patients. Pfizer and Moderna have published ingredient lists for their vaccines, and the mRNA technology used to make the vaccines has been in development for over 30 years.

I’ve heard reports of people having aches, chills and other symptoms after getting vaccinated. Is this an issue?

No. Some people who have gotten the vaccine have reported muscle pain, chills and headaches, but that is not unusual for vaccines. These are part of the body’s normal immune response. But those who have had allergic reactions to vaccines in the past (which are due to the ingredients used in the vaccines), should first consult with their health care providers.

Should I still get a vaccine if I’ve had COVID-19 previously?

Yes. It’s not clear if having contracted COVID-19 previously grants long-term resistance and immunity, like having contracted chicken pox does. Even for those who have been infected previously, the CDC still recommends getting vaccinated.

COVID-19 doesn’t seem that deadly. Should I get a vaccine if I’m not in a high-risk category?

Yes. It’s true that as a percentage, most people who contract COVID-19 don’t die from it. Still, there can be serious long-term consequences such as lung, heart or brain damage. And even someone who doesn’t get seriously ill can still spread the disease among others who are more vulnerable. Getting a vaccine helps us protect not just our families and loved ones, but also society as a whole.

Once I’ve been vaccinated, do I still need to wear a mask or socially distance?

Yes. Even if a person has been vaccinated, that doesn’t mean that he or she can’t still spread the virus. It takes at least 10 days for the body to develop antibodies to the virus, and the number of antibodies present only goes up with more time. Additionally, research hasn’t conclusively determined if the vaccines prevent asymptomatic infection and spread (although it is likely that they do). Wearing a mask and socially distancing are also good behaviors to model for those who haven’t been vaccinated yet. By getting vaccinated and following other preventive measures, we can all do our part to end the pandemic sooner!

I’ve heard that the vaccine contains a chip inside that lets the government and corporations track people who get vaccinated. Is this true?

No. Some syringe makers include a microchip within the labels of their products so that health care providers can track the shipping history and origin of doses of vaccine. There is no chip within the vaccine itself.

I heard that the vaccine targets a protein that occurs naturally in pregnant women and can cause fertility issues. Is this true?

No. An amino acid sequence is shared between COVID-19 and a placental protein found in pregnant women, but the sequence is too short to trigger an immune response by itself. COVID-19 vaccines won’t cause fertility issues in women.

New videos help explain Delta Dental’s networks and online tools

With a new series of educational videos, it’s easy to help your clients make the most of their plans. Whether your clients offer Delta Dental PPO™, DeltaCare® USA or both, you’ll find useful resources to showcase Delta Dental’s networks and online tools.

Get to know Delta Dental’s online tools

Encourage members to sign up for an online account. This video walks members through the robust online tools Delta Dental offers, including plan details, claim history, personalized cost estimates, the online dentist directory and a wealth of wellness resources.

What if your client’s plan doesn’t include the Cost Estimator? No worries. This shorter version of the same video touches on the same helpful features, minus the personalized cost estimate.

Understand the Delta Dental networks

A PPO plan offers savings, quality assurance and simplicity. This video explains the advantages of this plan and how your clients’ enrollees can find a PPO dentist online.

Want to include the Delta Dental Premier® network to offer a wider selection of dentists? This video introduces both the PPO and Premier networks and explain how to search for both in our dentist directory.

For clients that offer a DeltaCare USA plan, this video covers the basics of this prepaid plan and shows how to select a primary care dentist.

Ensure accessibility

These videos were designed with accessibility in mind. While the vibrant visuals support the narration, all key messages are conveyed in the audio, which can also be accessed through closed captioning.

Share the videos easily

To share these videos on your website or intranet, just click on the videos to navigate to YouTube. Below the video you wish to share, click on Share > Embed. Then copy and paste the code into your webpage or intranet site.

2021 Small Business Program: Networks made simpler

A new video is now available to help explain the Delta Dental PPO™ and Delta Dental Premier® networks. Designed especially for Small Business Program (SBP) clients, this video highlights the differences and similarities between these networks.

Two networks, one satisfying experience

This video will help SBP clients understand the following points about our networks:

  • Members with a Delta Dental PPO plan can see any licensed dentist.
  • Between the PPO and Premier networks, Delta Dental has the nation’s largest dental network1 — finding in-network dentists is easy.
  • Members with Delta Dental PPO plans will usually save the most when they visit a PPO dentist. For members who want to visit a Premier dentist, a Delta Dental PPO Plus Premier™ plan will help increase their savings.

Stay tuned for more updates on our 2021 SBP portfolio! Looking for an overview of the SBP portfolio as a whole? We’ve got you covered.

1 Delta Dental Premier is the largest dentist network nationwide based on total unique dentists, as of March 2020, according to Zelis Network360.

2021 Small Business Program changes: Overview

The end of 2020 is right around the corner, and that can mean only one thing: updates to plan portfolios for 2021! In particular, big changes are coming to the Small Business Program (SBP) portfolio.

Introducing the three-level system

The biggest update to the SBP portfolio in 2021 is the new three-level plan structure. Whether Delta Dental PPO™, Delta Dental PPO Plus Premier™ or DeltaCare® USA, all plans will now be classified Deluxe, Advantage or Core.

  • Core plans offer the baseline benefits and value that Delta Dental plans are known for.
  • Advantage plans balance the value offered by Core plans with the expanded benefits and coverage of Deluxe plans.
  • Deluxe plans offer the most coverage and the highest levels of benefits without compromise.

More, more, more

Delta Dental PPO plans are getting more of the benefits and options that brokers’ clients have been asking for. These new features include:

  • More coverage for popular benefits, like white fillings in front and back teeth
  • More dual choice and Core/Buy-Up plans for clients looking for more plan options
  • More voluntary plan choices
  • More plans for groups with 2–4 employees
  • And even more!

It’s all about value

When your clients think about Delta Dental, they think of great benefits and amazing value. The changes coming in 2021 are going to make that even clearer. These plans are going to be easier to understand, feature more of the benefits your clients will love and offer coverage for more groups no matter their size.

Stay tuned for more posts with updates on our 2021 SBP portfolio!

Direct deposit puts commissions on a schedule

There are many good reasons to automating your commissions, especially in times of economic uncertainty.

What are the advantages of setting up direct deposits?

  • Timing. With direct deposit, you receive your commissions on the 10th  of the month, every month. This predictable schedule helps you more accurately plan your finances. Rather than waiting for checks to arrive and clear, you’ll always know when the money reaches your account.
  • Convenience. Make regular trips to the bank a thing of the past. Direct deposit saves you driving time, traffic stress, potential mail delays and long ATM lines. Besides, what’s easier than automatic?
  • Security. In case of mishap, learning what went wrong with a direct deposit is as simple as calling or emailing your financial institution. Direct electronic transfers make stolen letters, mail delays and incorrect deliveries a thing of the past.

How to sign up for direct deposit

If you’re interested in direct deposit, it’s simple to set up. Log in to your online account. Then go to the Business Information tab and then the Payment Information tab. Your payments will be sent directly to your account by the 10th business day of the month.

If you’d rather, fill out the direct deposit form (PDF, 90 KB) and scan a voided check. Save the completed form, then send both to producer-commissions@delta.org.


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