Broker blog from Delta Dental

Category: Client support (Page 1 of 3)

Get ready for open enrollment

It’s getting close to open enrollment, and that means your clients may be planning their benefits fairs and looking for support. Luckily, Delta Dental has your back. You can find everything you need to answer those questions and help your clients make informed decisions.

Gather your materials

One of the best sites of information available to you is Delta Dental’s open enrollment resources page. It features many flyers on the basics of our plans, our network of dentists and how to use our plans. You can download this information and either print it or send it out electronically to your clients.

Discuss with your Delta Dental representative or general agent for small businesses to determine what core flyers you need. Sending out flyers electronically is the best way to distribute the information.

Members can access information online and print an ID card, learn about our plans and explore online tools. Videos that explain the major plans are available, as well as Spanish versions.

Go virtual

In the wake of the pandemic, you may find that virtual benefits fairs work well, especially if your clients’ employees work remotely. If you work with larger clients, contact your Delta Dental representative to set up a virtual booth session, which is a way for members who can’t make it into the office to talk with us online and get information about the various plans we offer. (If you want a virtual booth session, you need at least 100 attendees.). Delta Dental reps can also appear in person at benefits fairs if you have at least 100 people attending. Contact your representative for more details.

Start early

Aside from giving your clients and members information, what else can you do? Preparation is key. Brainstorm with your clients to find innovative ways to make open enrollment engaging and informative, motivating them to choose a dental insurance provider. Your Delta Dental representative and general agent for small businesses are available to help you with ideas on how to prepare for open enrollment. Start soon, though: Open enrollment will be here before you know it.

New Spanish videos are now available

¿Habla español? New Spanish videos are available for you to share with your group and individual clients. These videos will help Delta Dental members make the most of their plans. You’ll find easy-to-share YouTube links and links to ad-free versions of the video that you can download and share directly. These videos are also available in English.

Online tools

This video walks members through the robust online tools Delta Dental offers, including plan details, claim history, personalized cost estimates, the online dentist directory and other wellness resources. Our online tools are currently only available in English, so this explanatory video is an especially valuable resource for Spanish speakers with limited English proficiency.

Get the video: Cost estimator and other tools


For plans that don’t include the cost estimator, you can share this video instead. It covers all of the same online tools as the previous video, just without the personalized cost estimates.

Get the video: Online tools

Understanding Delta Dental’s networks

Delta Dental plans are built around three networks. These videos explain each one.

Delta Dental PPO™ plans offer savings, quality assurance and simplicity for members. This video will break down the advantages of this plan and show the viewer how to find PPO dentists online.

Get the video: Understanding PPO networks


The Delta Dental Premier® network expands members’ options. This video introduces them to both the PPO and Premier networks, explains the differences between the two networks and shows how to search for an in-network dentist.

Get the video: Understanding PPO and Premier networks


For those with DeltaCare® USA plans, this video will help them understand how this prepaid plan works and how they can choose a primary care dentist.

Get the video: Understanding DeltaCare USA

Pre-treatment estimates help members manage their costs

Understanding the cost of dental care can sometimes be confusing. Many procedures that can be described in simple terms can have multiple costs associated with them. For example, to get a root canal, a patient would likely require multiple x‑rays, a post build-up, a crown and more. For that reason, pre-treatment estimates can help members avoid unexpected surprises.

What is a pre-treatment estimate?

Pre-treatment estimates (also known as pre-determinations or pre-authorizations) are written estimates provided by Delta Dental to members and their dentists. These estimates detail the cost share for a proposed dental treatment and are often requested before complex or expensive procedures, such as crowns, wisdom tooth extractions, bridges, dentures and oral surgery.

Pre-treatment estimates help members understand and manage their costs by breaking down complex procedures into easy-to-understand, itemized lists. They show what portion of a bill is paid by the patient and what portion will be paid by their dental plan.

Pre-treatment estimates are not binding, and factors may change in between requesting the estimate and receiving care that lead to costs being different than expected. For example, coverage may change, an annual maximum may be reached or a member may age out of a procedure with an age limitation. Pre-treatment estimates should be considered an approximation (although a very accurate one!) of the final costs of care.

How can Delta Dental members get pre-treatment estimates?

There are four steps members can take to receive a pre-treatment estimate.

  1. The Delta Dental member discusses the proposed dental treatment with his or her dentist and asks the dental office to request a pre-treatment estimate from Delta Dental.
  2. The dental office submits a treatment plan and supporting documentation (such as x‑rays) to Delta Dental for review.
  3. Delta Dental reviews the documents and the member’s benefits.
  4. Both the member and dental office receive a copy of the pre-treatment estimate from Delta Dental. This document includes a cost estimate based on the member’s plan type, eligibility, current plan benefits and the amount remaining in their annual maximum.

Pre-treatment estimates are available for members with Delta Dental PPO™, and Delta Dental Premier® and DeltaCare® USA plans. Because DeltaCare USA is a copayment plan, members will have access to a list of copayments for every covered procedure. Pre-treatment estimates may be less useful for DeltaCare USA members than for members with other plans.

Are there other resources Delta Dental offers to help members understand their costs?

Delta Dental members can also use their online account to view their current benefits and benefits usage, as well as to estimate costs. This online cost estimator isn’t as thorough as a personalized pre-treatment estimate, but it can be useful for getting a quick estimate for common procedures.

How small businesses can use benefits to attract and keep talent

As small businesses continue to recover and reopen, they’re faced with new challenges recruiting and retaining employees. More than 40% of small business owners reported having trouble finding job candidates to fill open positions, according to a recent survey from the U.S. Chamber of Commerce. 

This has led many small business owners to revisit their benefit offerings to improve retention and productivity. And in our partnerships with brokers, we’re seeing many brokers create opportunities by stepping in to help their clients stand out in this challenging hiring environment.

Areas of opportunity to enhance small business offerings

As a broker, you can help small business clients recruit and retain talent by understanding what attracts employees and entices them to stay.

For 63% of job seekers, benefits and perks are major factors in determining whether to accept a job, according to Glassdoor’s Employment Confidence Survey. Employees are increasingly seeking out comprehensive benefits and perks, so brokers must be knowledgeable and creative when helping clients build benefits packages.

Dental and vison benefits are important to potential hires

Quality benefits that include dental and vision coverage are one of the most important considerations when candidates choose a position, according to a Fractl study on employee benefits. Combining these core benefits with wellness benefits, many of which can be delivered with no or minimal cost to the employer, can help small business owners differentiate themselves in a crowded marketplace.

Add value by pairing benefits

Research by Delta Dental and feedback from small business owners and brokers show that pairing products is a popular option. When you pair dental and vision benefits, you can help speed up the selection process and streamline plan administration ― there’s one application, one itemized bill and a single point of contact. Simplifying the administration can also free up time to partner with your clients and help them attract talent with a creative, innovative and well-designed collection of benefits. 

Note that our vision pairings are available only through Allied Administrators and in states where DeltaVision is offered. DeltaVision plans are currently available in AL, CA, DC, DE, FL, GA, LA, MT, NV, PA, UT and WV. 

Creating a benefits package is just the start

After your client purchases a package, you can continue to play a vital role by ensuring that products are easy to maintain, monitoring trends in the employment market and researching what employees want when they make employment decisions. And don’t forget to visit Insider Update to stay on top of benefits trends.

With a strategic, informed, and solution-focused broker in their corner, your clients can spend more time serving their customers and teams and less time trying to be benefits professionals.

Plan your wellness calendar for 2022

As your group clients prepare for a productive 2022, you may ask yourself what you can do to help them stay informed and healthy this year. Well, you’re in luck! Delta Dental offers an assortment of themed wellness materials that enables you to offer clients relevant wellness content all year.

For a quick look at the topics covered in 2022, download the PDF.

Wellness is health approached from a holistic perspective. From holidays to awareness months, we offer plenty of opportunities to remind clients to take care of both their oral health and their total well-being. You can choose campaigns from Glaucoma Awareness Month in January to holiday health in December, and each campaign is supported by a variety of multimedia assets.

This year’s calendar includes the following new campaigns:

  • Autoimmune Disease Awareness Month (March)
  • World Oral Health Day (March 20)
  • Mental Health Awareness Month (May)
  • Breast Cancer Awareness Month (October)
  • National Brush Day (Nov. 1)

Whether your clients work in an office or from home, whether they want to watch a wellness video or read a flyer, we offer materials to suit your needs. Visit the wellness calendar and you’ll find:

  • Emails
  • Flyers
  • Posters
  • Booklets
  • Infographics
  • Videos

Our new 2022 calendar is available now, and full of great resources and materials to share with clients. From January through December, let’s make 2022 a great year for oral health and total body wellness.

Introducing the updated Delta Dental Mobile App

Delta Dental has relaunched its free mobile application. The updated Delta Dental Mobile App is faster and more stable and offers useful features such as member ID cards, the Find a Dentist tool and a cost estimator. The new app is available for both iOS and Android devices.

The current app will be disabled after December 19, 2021. For a seamless user experience, Delta Dental members who have the app installed should first download the updated app from the App Store or Google Play and then remove the current app from their device.

Saved dentists and dependent information will be automatically transferred to the new app, and members can use their current username and password to access it.

The Delta Dental Mobile App uses the latest security technology to protect users’ personal health information. No personal health information is ever stored on your device. For more details on security, view our Privacy Policy in the app menu.

For questions about the app, or if you having trouble logging in, contact Delta Dental Plans Association.

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