We’re updating our IVR system to provide better service
We’re updating our interactive voice response (IVR) system to deliver quality service faster.
Callers can expect improved call routing and easier navigation, plus our new system will automatically route callers through the system (no matter which number they dial) based on their unique member ID. For instance, if an enrollee calls the number for a product they are not enrolled under, the system will re-route them to the correct queue.
As we deploy this new system, our current phone system will still be in place as a backup to support a seamless transition.
As an Enterprise, our focus is on continuously improving overall customer experience, and this is just one way we’re working to make your experience with Delta Dental even better.