Broker blog from Delta Dental

Tag: Delta Dental Community Care Foundation

5 ways Delta Dental is responding to the COVID-19 pandemic

Delta Dental is working to support our customers, dentists and local communities during the COVID-19 pandemic. Here are some of the ways we’re responding to this health and financial crisis.

1. Charitable giving to vital services

The Delta Dental Community Care Foundation has provided nearly $15 million this year to help nonprofits respond to the pandemic. These unrestricted grant funds have supported essential services, including dozens of dental and medical clinics serving low-income communities across our 15-state service area and the District of Columbia.

To help feed vulnerable communities during skyrocketing food insecurity, we’ve also contributed $2.5 million to food banks in Alabama, California, Delaware, Florida, Georgia, Louisiana, Maryland, Mississippi, Montana, Nevada, New York, Texas, Utah, West Virginia and the District of Columbia.

2. Dentist loan program

Partnering with Provide (formerly known as Lendeavor), Delta Dental has offered over $300 million in loan programs to provide economic relief for qualifying independent network dentists.

The loan program, which extends through the end of the year, covers cash flow relief as well as interest savings. It also includes loans that dentists can use to acquire, refinance, expand or equip a practice, as well as to acquire or refinance commercial real estate for a practice.

3. Relief for groups, individuals and brokers

We’ve offered various forms of premium relief to all lines of our business to help alleviate the financial strain of the pandemic on our individual customers and group clients. To provide further support, we’ve made adjustments to many of our contract policies to help clients and brokers weather the financial impact of the pandemic.

At the same time, we’ve also prioritized our brokers’ financial stability. Commissions have remained intact, with no reductions to offset premium relief.

4. PPE and infection control reimbursement for dentists

The new costs of practicing during a pandemic have added to the financial strain on our network dentists. To help, Delta Dental launched a supplemental reimbursement program for network dentists.

The temporary program, which runs through the end of the year, is meant to help dentists adjust to the new conditions under COVID-19 as they plan for 2021. Under the program, network dentists receive an additional $10 per patient per qualifying service to help cover the costs of additional personal protective equipment and other infection control practices.

5. Teledentistry resources

Delta Dental has encouraged dentists and patients to consider teledentistry options for diagnostic and emergency dental services. Teledentistry, or virtual consultation via phone, text or video, offers a safe, convenient choice and can expand access to care for patients who might otherwise not see a dentist.

We’re offering discounts and free trials on HIPAA-compliant teledentistry services to Delta Dental dentists and are building partnerships with teledentistry companies to improve the experience for our customers and network dentists.

Stories to smile about: Robert

Dental care with dignity — war veteran gets his smile and his life back.

What if a healthy smile could restore dignity, improve your quality of life and career outlook? For one very deserving man, that’s exactly what happened when he visited one of the UNLV Delta Dental Saturday Morning Community Clinics. 

After many years of suffering with teeth that caused physical and emotional pain, Vietnam veteran Robert Bennett finally received the care his smile needed at the Sgt. Clint Ferrin Memorial Clinic, one of four dental clinics that make up the UNLV Delta Dental Saturday Morning Community Clinics. 

This is what Robert had to say to UNLV about his experience at the clinic:

“It’s not only [that I was] happy with the care, it’s the professionalism that goes along with it — it’s the way you’re treated from the time you walk through the door, to the time that you get into the chair. And then the doctors that oversee what [the dental students] do and help, they come up constantly, and they introduce themselves and let you know what you’re going to be going through. 

[They] had to surgically remove almost every tooth in my mouth, or what was left of my teeth. [After receiving treatment and a full set of dentures,] I’m eating and smiling and communicating with people again. It changes your life. I mean it just gives you your dignity back. You are somebody again. And I get to apply again for a job. Look what they did!”

Robert Bennett, veteran of Vietnam War

Robert’s story is especially meaningful to us at Delta Dental. Last year, the Delta Dental Community Care Foundation granted $50,000 to support these clinics, which provide much needed dental care to underinsured and uninsured people throughout Southern Nevada.

Successes like this are the reason the Foundation exists — to improve health and enhance lives in the communities we serve. We’re so grateful for partners like the UNLV School of Dental Medicine, who give us opportunities like this one to make a real difference.


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Do you have a project that qualifies for funding? Visit the Foundation’s section of our website to learn more and apply for funding.

Stories to smile about: David

We believe creating healthy smiles extends beyond providing exceptional dental benefits. That’s why the Delta Dental Community Care Foundation makes it a priority to support groups and projects with the goal of improving health and enhancing lives in the communities we serve. While any positive impact we can make is important, there are some stories that give us all the feels, like this one that came to us from the Grady Health System Oral Health Center.

Thanks to the Delta Dental Community Care Foundation, Grady Health System Oral Health Center was recently able to provide prosthetic dental treatment to a young man named David.* David lost several teeth — including his two front teeth — after being brutally attacked by a group of strangers while walking home one evening. Not only did he lose his teeth, but he lost his self-confidence and self-worth.

In addition to the injuries suffered from his attack, David had lived for nine years without needed dental care or prosthetics because he was unable to afford it. Thanks to your generous grant we changed that. He was so happy and grateful to receive his dentures. When he first put them on for a fitting, he sat and stared in the mirror for nearly 10 minutes. Tears of joy streamed down his face. 

This was such a rewarding experience for both David and the dental resident who assisted him. We would not have been able to help David in this way — and many others like him — without the generosity of Delta Dental and your continued support of the Grady Oral Health Center’s Removable Prosthetics Initiative. Thank you.

Do you have a project that qualifies for funding? Visit the Community Center section of our website to learn more and apply for funding.


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*This story has been modified to protect the identity of the patient.

Grady Health System Oral Health Center treats an average of 2,000 patients per year by providing a full range of preventive, restorative and prosthetic dental services. It is the only dental clinic in Metro Atlanta that exclusively treats low-income patients living with HIV/AIDS, a population with a high rate of oral health issues. The Foundation awarded them $10,000 in 2017, which was the first year they applied for a grant.

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